Shipping policy
Shipping Policy
Last Updated: August 2026
At Alio, we aim to process and deliver your favourite snacks safely and efficiently across India. This Shipping Policy explains our order processing, shipping, delivery, and related procedures for purchases made through alio.fit.
1. Order Processing
Once your order is successfully placed and confirmed, our team will begin preparing it for dispatch.
Orders are generally processed within 1–2 business days, excluding Sundays, public holidays, and unforeseen operational delays.
During sales, festive periods, product launches, or periods of unusually high demand, processing may take slightly longer. Apparently everyone discovers snacks at exactly the same time.
2. Shipping & Delivery Time
After dispatch, orders are generally delivered within 2–5 business days, depending on your location and courier availability.
Delivery timelines are estimates and may vary due to:
- Customer location and serviceability
- Courier or logistics delays
- Weather conditions
- Public holidays
- High order volumes
- Natural disasters or other circumstances beyond our reasonable control
3. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.
Alio may occasionally offer free shipping or reduced shipping charges as part of promotional campaigns. Such offers may be subject to minimum order values or other conditions.
4. Order Tracking
Once your order has been dispatched, tracking information may be shared with you through SMS, email, WhatsApp, or another available communication method.
Please allow some time after dispatch for tracking information to become active on the courier partner's system.
5. Delivery Address
Customers are responsible for providing a complete and accurate shipping address, including the correct:
- Name
- Mobile number
- House/building details
- Street/locality
- City and state
- PIN code
Alio will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided while placing the order.
6. Failed Delivery Attempts
Our courier partner may make multiple delivery attempts depending on its delivery policy.
If delivery cannot be completed because the recipient is unavailable, the address is incorrect, or the customer cannot be contacted, the shipment may be returned to us.
Additional shipping charges may apply if the customer requests reshipment.
7. Damaged Packages
If your order arrives visibly damaged, opened, leaking, or tampered with, please document the condition of the package with clear photographs or an unboxing video.
Please contact Alio customer support within 48 hours of delivery so that we can review the issue.
Eligible cases will be handled according to our Return and Refund Policy.
8. Missing or Incorrect Products
If your package contains an incorrect product or an item is missing, please contact us within 48 hours of delivery with:
- Your order number
- Images of the package received
- Images of all products inside the package
- An unboxing video, where available
Our team will review the request and provide an appropriate resolution where the claim is verified.
9. Delayed Orders
Although we work with logistics partners to deliver orders within the estimated timeframe, occasional delays may occur.
If your shipment is significantly delayed, please contact our customer support team with your order details so the shipment can be investigated.
10. Order Cancellation After Dispatch
Once an order has been packed or dispatched, cancellation may no longer be possible.
Any cancellation, return, replacement, or refund request will be handled according to Alio's applicable policies.
11. Service Availability
We currently ship to serviceable locations based on the coverage of our logistics partners.
Certain PIN codes or locations may temporarily or permanently be unavailable for delivery.
12. Contact Us
For shipping, delivery, tracking, damaged shipment, or order-related assistance, please contact the Alio customer support team through the contact information available on our website:
Note: Shipping timelines mentioned above are estimates and are not guaranteed delivery dates. Alio reserves the right to update this Shipping Policy when necessary.
